Forms

NGCT Incident Reporting Procedure

Northern Gold Coast Touch (NGCT) is committed to providing a safe, respectful and welcoming environment for all players, officials, volunteers, staff, families and visitors.

Reporting an Incident

Any incident, concern or behaviour that may require follow-up by NGCT should be reported as soon as reasonably possible to incidents@ngctouch.au

This may include incidents involving player or spectator behaviour, volunteers or staff, safety concerns, inappropriate conduct, safeguarding concerns, venue-related incidents, disputes or other matters requiring formal attention.

Where possible, reports should include the date and time of the incident, location, people involved, a factual description of what occurred, details of any witnesses and any immediate action taken.

Management of Reports

The incidents@ngctouch.au address will operate as a restricted shared mailbox accessible only to authorised NGCT personnel.

Upon receipt, NGCT will:

Acknowledge the report as soon as reasonably practicable.
Record and retain the report securely.
Assess the nature and seriousness of the matter.
Determine the appropriate person or body to manage the matter.
Escalate the matter where required under NGCT, Touch Football Queensland, Touch Football Australia, child safeguarding, workplace health and safety or other applicable requirements.
Document any actions, decisions and outcomes arising from the report.

Confidentiality

Incident reports will be treated respectfully and as confidentially as reasonably possible. Information will only be shared with those who reasonably require it to assess, investigate, manage or escalate the matter.

NGCT cannot guarantee absolute confidentiality where disclosure is required to appropriately manage a matter, protect a person, comply with governing-body requirements or meet a legal or regulatory obligation.

Immediate or Serious Matters

Where there is an immediate risk to the safety or wellbeing of any person, the priority is to take appropriate action to ensure their safety. Emergency or serious matters should not be delayed while waiting for a response from the incident mailbox.

Fair and Factual Reporting

Reports should be made honestly, respectfully and based on factual observations wherever possible. Making a report does not, by itself, establish that misconduct has occurred.

NGCT will approach reports impartially and provide procedural fairness to those involved where appropriate.

Please complete the incident report online : INCIDENT REPORT and email to incidents@ngctouch.au

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